Silent D has a 60-day return policy from the date of purchase. New unworn merchandise will be refunded in the same manner it was paid for (minus the original shipping charge). If you choose to use the enclosed pre-paid UPS return label a fee of $7 will be deducted from the price of your shoes.
EXCHANGES are FREE. Just request a replacement item on the enclosed return/exchange form and utilize the prepaid UPS return label to send your item(s) back. Exchanges are always subject to availability at the time your return is received and processed. If you are afraid the item you need is going to sell out, we suggest placing a new order in the interim.
Send your return/exchange to:
Silent D Footwear
3580 Oceanside Road
Oceanside, NY 11572
FINAL SALE GUIDELINES
Sale and clearance items are final sale and nonrefundable. Your sale shoes don't fit? Let us know and we'll exchange them for another size in the same style if it's available.
*PLEASE NOTE SILENT D IS NOT RESPONSIBLE OR LIABLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGES ONCE THEY LEAVE OUR WAREHOUSE AND ARE IN THE CARE OF THE SHIPPING CARRIER.